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Lizo Power — OEM e-bike battery manufacturer
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Privacy Policy

Last updated:

1. Who We Are

Lizo Power ("Lizo Power", "we", "us", "our") operates the website at https://lizopower.com. We manufacture and supply custom lithium-ion battery packs for ebike manufacturers and distributors. This Privacy Policy explains how we collect, use, and protect personal data submitted through our website.

Data controller contact: sales@lizopower.com

2. Data We Collect

We collect the following categories of personal data:

  • Contact data: name, business email address, phone number.
  • Company data: company name, country, product requirements, estimated order quantity.
  • Communication data: content of messages submitted via our contact form or sent by email.
  • Technical data: IP address, browser type, pages visited, referral URL, UTM parameters (where consent has been granted for analytics).
  • Cookie data: session cookies (strictly necessary) and analytics cookies (with consent). See our Cookie Policy.

We do not collect payment card details through this website. All orders are invoiced directly via commercial channels.

3. Legal Basis for Processing

We process personal data on the following legal bases:

  • Legitimate interests (Art. 6(1)(f) GDPR): responding to quote requests and business inquiries, detecting and preventing fraud and abuse.
  • Contract performance (Art. 6(1)(b) GDPR): processing data necessary to prepare and fulfill an order or commercial agreement.
  • Consent (Art. 6(1)(a) GDPR): analytics and advertising cookies, where you have opted in via our cookie banner.
  • Legal obligation (Art. 6(1)(c) GDPR): retaining business transaction records as required by applicable tax and commercial law.

4. How We Use Your Data

  • To respond to quote requests, technical inquiries, and sample requests.
  • To prepare commercial proposals and customer agreements.
  • To send order confirmations, shipping notifications, and after-sales communication.
  • To improve our website and marketing using aggregated, anonymized analytics data.
  • To comply with applicable export control, customs, and tax regulations.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal effects.

5. Data Sharing

We share personal data only with:

  • Email delivery providers (e.g., Resend) — to route form submissions to our sales team.
  • Analytics providers (e.g., Google Analytics) — only with your consent, and configured for IP anonymization.
  • Freight forwarders and customs agents — where necessary to fulfill and ship your order.
  • Legal and regulatory authorities — where required by law (e.g., export control compliance, customs declarations).

Any third-party processors are bound by data processing agreements and are prohibited from using your data for their own purposes.

6. Data Retention

  • Contact form inquiries that do not result in an order: 2 years.
  • Customer order records (invoices, shipping docs, correspondence): 7 years (tax/legal minimum).
  • Analytics data: 14 months rolling, then automatically deleted.
  • Cookie consent records: 13 months.

7. Your Rights

If you are located in the EEA, UK, or a jurisdiction with equivalent data protection laws, you have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate data.
  • Erasure: request deletion of your data where no legal retention obligation applies.
  • Restriction: request that we limit processing of your data.
  • Portability: request your data in a machine-readable format.
  • Objection: object to processing based on legitimate interests.
  • Withdraw consent: withdraw analytics/advertising consent at any time via our cookie settings.

To exercise any right, email sales@lizopower.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. International Transfers

Our primary business operations are based in China. Personal data submitted through this website may be processed in China. We implement appropriate safeguards for international transfers including standard contractual clauses where applicable.

9. Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. Our website is served over HTTPS. Form submissions are encrypted in transit. Access to customer data is restricted to staff who require it for business purposes.

10. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after an update constitutes acceptance of the revised policy.