Terms of Service

1. Parties

"Supplier" means Lizo Power ("Lizo Power"), a manufacturer incorporated in China. "Buyer" means the company or individual placing an order. These Terms apply to all purchase orders, supply agreements, and commercial transactions between Supplier and Buyer.

2. Orders and Acceptance

• All orders are subject to written acceptance by Supplier. An order is not binding until Supplier issues a written order confirmation or proforma invoice.
• Minimum Order Quantity (MOQ): confirmed by capacity, customization complexity, packaging scope, and certification requirements unless otherwise agreed in writing.
• Specifications (voltage, capacity, form factor, connector, BMS firmware, certifications) must be agreed in writing before production commences.
• Any changes to specifications after production sign-off may result in additional costs and lead time extensions, to be agreed in writing.

3. Pricing and Payment

• All prices are in USD unless otherwise stated in the proforma invoice.
• Standard payment terms: 30% deposit on order confirmation; 70% balance before shipment.
• Prices are FOB Shenzhen or EXW Dongguan unless an alternative Incoterm is agreed in writing.
• Prices do not include import duties, local taxes, or customs clearance costs in the Buyer's country.
• Prices quoted are valid for 30 days from the date of quotation, subject to commodity cell pricing availability.
• Late payment may result in order suspension and interest charges at 1.5% per month on overdue amounts.

4. Delivery and Lead Times

• Standard lead times: 5–10 working days for approved standard-platform samples; 2–4 weeks for mass production after sample approval, unless otherwise agreed in writing.
• Lead times commence from receipt of deposit and confirmed specification sign-off.
• Supplier is not liable for delays caused by cell supply shortages, logistics disruptions, force majeure events, or Buyer-caused delays in specification approval.
• Buyer is responsible for import clearance, local compliance, and customs duties in the destination country.
• Risk of loss passes to Buyer at point of delivery per the agreed Incoterm.

5. Quality, Testing, and Certifications

• All products are manufactured per the agreed specification and subject to Supplier's standard 6-stage quality control process.
• CE, UN38.3, IEC62133, and RoHS certification documentation is included as standard with all production orders.
• Additional certifications (UL2271, FCC, RCM, KC) are available on request and subject to separate certification fees and lead times.
• Supplier retains production test records, cell traceability records, and BMS firmware version logs for 5 years from production date.
• Buyer may request a pre-shipment inspection (PSI) at Buyer's cost. Supplier will facilitate third-party PSI at the factory.

6. Warranty

• Supplier warrants products against manufacturing defects in materials and workmanship for 12 months from the date of shipment.
• Warranty covers defects arising under normal operating conditions consistent with the agreed product specification.
• Warranty does not cover damage caused by: misuse, abuse, unauthorized modification, connection to incompatible systems, over-discharge below cutoff voltage, physical impact, water ingress exceeding the rated IP class, or storage outside specified conditions.
• Warranty claims must be submitted in writing within the warranty period with a description of the defect, batch number, and serial number.
• Supplier's sole liability under warranty is, at Supplier's election, to repair, replace, or refund the defective units. Return shipping costs for warranty claims are shared 50/50 unless otherwise agreed.
• Maximum warranty liability is limited to the purchase price of the defective units.

7. Intellectual Property

• Buyer's brand names, logos, and trade dress applied to white-label products remain Buyer's property.
• Supplier's BMS firmware, hardware designs, manufacturing processes, and know-how remain Supplier's property.
• Custom firmware or hardware developed exclusively for Buyer's proprietary protocol under a paid NRE (non-recurring engineering) agreement is owned by Buyer upon full payment, subject to any agreed licensing terms.
• Neither party will use the other party's confidential information for purposes other than performing the supply relationship.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• Supplier's aggregate liability under any order is limited to the purchase price paid for the specific products giving rise to the claim.
• Supplier is not liable for indirect, consequential, incidental, or special damages including but not limited to loss of profits, loss of business, or reputational harm.
• Buyer is solely responsible for ensuring the products are suitable for their intended application and comply with regulations in the destination market.

9. Export Compliance

Buyer represents that it will comply with all applicable export control laws and regulations, including those of China, the USA, and the European Union. Buyer shall not re-export products to any jurisdiction where such export is prohibited. Lithium battery transport is subject to IATA Dangerous Goods regulations; Buyer is responsible for compliance in the destination country.

10. Governing Law and Disputes

These Terms are governed by the laws of the People's Republic of China. Any disputes arising from or in connection with these Terms shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) in Shenzhen for binding arbitration. The arbitration language is English.

For disputes below USD 10,000, the parties agree to attempt good-faith negotiation before initiating arbitration.

11. Contact

For questions about these Terms, contact: sales@lizopower.com

Lizo Power
2/F, Building A, Tianying High-tech Industrial Town, Huiyang District, Huizhou, Guangdong 516000, China